Prepared for Steve Kenchington · Group CEO · Giltrap Group · Auckland
Retail marketing · an operating system · a concept

Twenty-four marques.
Every dealer principal
wants it yesterday.

One intelligence layer over the DMS the group already runs. It reads live stock and turns it into campaigns, holds every marque's CI, watches the media, keeps the DP meetings honest, and plans the events. It drafts everything. A person approves everything.

Four of the eight jobs run on this page right now. Paste your own stock list, your own ad copy, your own meeting notes. It is the real model, not a recording.

The car is a real scan, rendered live — a 1958 Porsche 356, like the one Colin Giltrap co-owned. Not a Giltrap vehicle. A nod, nothing more.

Dispersed.
Everything the business already knows, in the places it already lives.
Selected.
Only what this stage of this journey needs.
Assembling.
The work happening in the open, named, while the customer watches.
Held.
Complete, and waiting for a named person to say yes.
the lot, read

Every car, read before it is listed.

Pick a car from the lot — real photographs, plus the 356 scan — or photograph one. The reader takes the shape, notes what a buyer’s eye lands on, and drafts the giltrap.com card. Nothing publishes until a person signs. Simulated reads on real photography — illustrative concept.

The photo being read
reading…

Car photography from giltrap.com, used here for this concept only. No price is estimated from a photo — a person prices. Identification is always “reads as”, never a claim. Every card stays a draft until a person signs it.

stock pressure · live

Stock arrives whether it sells or not.

Allocation is agreed months out. Interest starts the day it lands. The list is already a brief — nobody reads it as one.

0
units past 90 days
0
arriving on allocation
0
floorplan, per month
on the lotdayscost / mo
911 Carrera GTS
Porsche
118d
$2,140
RS 6 Avant
Audi
96d
$1,880
Taycan 4S
Porsche
74d
$1,960
Macan
Porsche
61d
$1,240
Golf R
Volkswagen
43d
$780
what the desk does with it

 

  • 01Reads the stock list at 6am, before anyone is in.
  • 02Ranks by days on lot against next month’s allocation.
  • 03Checks the marque’s CI, then drafts to it.
  • 04Holds it for a person. Nothing goes out unsigned.

Illustrative stock, days and costs — an independent concept, not Giltrap data. The mechanic is the point: the list you already own, read every morning.

01 — WHAT IT RUNS
Eight jobs, one system

Not a chatbot. The desk that runs group retail marketing.

Every capability below reads real sources, drafts real work, and stops for a named person.

02 — TODAY'S WORK
Six campaigns · one Thursday · across the portfolio

This is what came out of the stock list this morning.

Each one was triggered by inventory, not by a marketing calendar — and two of them are campaigns the system refused to run.

Vehicle art is rendered from real photogrammetry scans supplied by assembl, or drawn — a concept should not ship photography it does not own. In a pilot both render against your own approved library.

03 — A WHOLE CAMPAIGN
Not six posts · one idea, worked all the way through

Here is the campaign, presented the way a campaign is presented.

Three platform ideas came out of the same morning, built from what Giltrap has actually published about itself. The first is worked all the way through below.

Why this and not a sale

Sixty years is the one thing no competitor can buy. A discount campaign spends that; a heritage campaign compounds it. The retail executions still run underneath — they just stop being the whole voice.

Why it survives every marque

It is about the owner, not the vehicle, so a Kia sits beside a Bentley without either being diminished. Each marque keeps its own register — the idea holds, the manners change.

Why a dealer principal says yes

It gives every rooftop something to make locally, on a group platform, without waiting on head office. The group holds the idea; the site holds the story.

The work

Six assets, at the size they actually run.

Feed, story and LinkedIn at true platform ratios, with the compliance note each one carries.

One asset · four registers

The same idea, in each marque's manners.

This is the part a template cannot do. Choose a marque and watch the copy, the crop and the call to action change — and note that for one of them the correct output is no post at all.

CI rules shown are placeholders. A pilot replaces them with your real group guidelines and each distributor's current pack — we have not seen those and this concept does not guess at them.

The flight

Twelve weeks, with the retail layer always on.

The brand work is scheduled. The retail work is triggered by inventory, which is why it runs continuously rather than in bursts.

WHAT IT IS MEASURED ON
  • Stories submitted — the only number that says the idea landed
  • Registrations for the event, and how many are not current customers
  • Service bookings from owners we had lost contact with
  • Retail executions accepted by each site without rewrite
  • Whether a dealer principal asks to extend it
WHAT IT IS NOT MEASURED ON
  • Reach and impressions — a heritage campaign bought on reach is just a discount campaign with better photography
  • Units in the first twelve weeks. If it sells a car in week two that is luck, not proof
  • Anything this concept cannot show you the working for
04 — THE ENGINE, LIVE
Live inventory in · campaigns out

The stock list is the best campaign brief you own.

Every idea below came from something that changed in inventory this morning. When the vehicle sells, the campaign retires itself.

Inventory, this morning
Campaign ideas, prepared
Try it Live · not a mock-up

Paste real stock. Get real campaigns.

Sample rows are loaded below — edit them, or paste your own. The marque sets the register. This runs the actual model and drafts against the rules; nothing is pre-written.

Register
Stock rows

Nothing is stored. No pricing is generated. Every draft comes back needing a named approver.

What it drafted, as creative
Press the button. It will take a few seconds — it is actually thinking, not replaying a script. The output renders as the same creative cards above.
05 — THE GUARD, RUNNING
Paste anything · it names the rule

A general model will write you a Fair Trading breach and not mention it.

Every draft is checked before a person sees it, and every check names the Act it is holding — not a risk score. Under the Fair Trading Act 1986 a company faces penalties of up to $600,000 per breach. The sample below has four real problems in it, of the kind that survive a copy-paste at 4pm.

Try it Live · not a mock-up
Draft to check

Indicative only, and not legal advice. A real deployment loads your own claim register and distributor packs.

What it found
Press the button. It will name each rule it is holding, not just say “looks risky”.
06 — THE DEALER PRINCIPAL MEETING
Recorded, with consent · turned into work

Every DP meeting ends with a promise. This is what keeps it.

The failure is never goodwill — it is that a Tuesday conversation becomes a note nobody actions, and by the next meeting you are both starting again.

Monthly review · illustrative · fictional
What lands before they are back at their desk

Press play to see what the meeting turns into.

Try it with your own notes Live · not a mock-up

Paste any meeting notes. Get the work out.

Scrappy notes are fine — that is the point. It separates what was decided from what someone has to do, gives every action an owner, flags what is blocked, and adds proactive ideas nobody asked for.

Notes or transcript

Nothing is stored and nothing is sent. In a deployment this is consent-gated and the follow-up still waits for a person.

Decisions · actions · blocked · ideas
Press the button. Try editing the notes first — it is reading them, not matching a template.
07 — EVENTS, ON DEMAND
The part that lives in somebody's head

Ask it for an activation. It will give you three and a run sheet.

Pick a marque and a moment, add anything you know, and it proposes activations grounded in the marque rather than generic event ideas — plus the bit that always slips, which is the follow-up.

Try it Live · not a mock-up
Marque
The moment, and anything you know

It will not book, invite, or commit spend. Venues and suppliers are suggestions for a person to choose.

Three proposals, with the follow-up built in
Press the button. Change the marque and it changes the whole register, not just the name.
08 — THE WAIT
Four months of nothing, currently

The longest wait in retail, and nobody is using it.

Order a car and you wait months of silence — and silence is where cancellations live. It is also the best window you will ever get to learn what this customer actually needs.

What the customer gets

A credit, not a countdown.

Every stage the car passes through releases a credit toward their ownership — first service, ceramic coating, a towbar, a home charger assessment. Chosen by them, redeemable at the site that sold them the car. It costs less than the discount it replaces, and unlike a discount it brings them back through the door.

What the group gets

A car that arrives already right.

Each stage asks one optional question. By delivery the site knows whether they tow, who else drives it, and whether they can charge at home. Accessories are pre-fitted, the handover is built around them, and the first service is already booked.

One question at a time, all of them optional
No finance data is ever requested. Nothing is passed to a third party. A person confirms every fitting and every booking before it happens.
09 — HOW IT GOES IN
The part most vendors skip

No migration. No new system for anybody to learn.

It sits over the DMS and the systems around it — read-only, beside them, never instead of them. Nothing migrates, IT keeps every key, and it can be switched off again without leaving a hole.

01

A scheduled export

Whatever DMS you run already produces stock, sales and service reports. Point one of them at a folder on a schedule. That is the integration.

No API project · no vendor sign-off
02

A folder of brand assets

Group guidelines and each distributor's CI pack, as they already exist. The system reads them as rules and versions them, so the current pack is always the one in use.

Read-only · nothing is edited
03

Two read-only logins

Meta and GA4, read-only. It watches and recommends; it never spends. Media stays exactly where it is today, with the people who run it today.

No spend authority · ever

Everything else — the creative queue, the meeting notes, the events calendar, the campaign ideas — needs nothing from IT at all. If it is not earning its place in six weeks, the export stops and nothing else changes.

10 — THIS MORNING
Nothing on this board has been sent

The screen the group does not currently have.

Illustrative sites and work — a fictional Thursday, not Giltrap data. No production access is requested by this concept.

Site · marqueWorkSourceWaiting onStatus
Grey Lynn · VWAmarok winter service reminder — draft eDMstock listmarketing leaddraft · unsigned
Greenlane · AudiQ6 e-tron launch weekend social setDP meetingbrand managerdraft · unsigned
Wellington · Porsche911 GTS 118-day stock note — private preview liststock pressureDPdraft · unsigned
North Shore · KiaEV9 test-drive follow-ups (14)eventssales managerdraft · unsigned
Group · all sitesWeekend traffic summary for Monday DP packroomsGM marketingassembling

Every row is a draft waiting for a named person. The system does not approve, publish, book media, commit spend, or move money.

11 — WHAT WE ARE ACTUALLY ASKING
The boundary

What this will never do

It does not send. It drafts, and a named person sends. It does not publish to any channel, write back to your DMS, submit to a distributor portal, book or buy media, commit co-op funds, move money, or price a vehicle. It never touches customer finance data. It records a meeting only with everyone's consent, and any participant can stop it. It does not pretend to be a person — every draft says it was prepared by a machine and approved by a human.

No production access is requested by this concept.

The pilot ask
1

Scope

Two marques, one dealer principal, six weeks. Not media buying, not the whole group.

2

Access

One stock export, two distributor CI packs, and read-only Meta and GA4. Nothing that writes.

3

Scorecard

Drafts accepted without rewrite, ideas a DP actually ran, and whether that principal would be annoyed if you switched it off.

Fail any line of the scorecard and we change the design or stop. The full version is written out below.

Or three other honest answers

Pick a verb.

Not “book a demo”. Any of these is a real next step, and the last one is a perfectly good answer.

The unfinished pane

What is the one constraint we have got wrong?

Every concept is built from the outside. There is always something about how Giltrap actually runs that we could not see. One line is enough.

Opens your mail app to assembl@assembl.co.nz. Nothing is collected by this page.

Before you decide

What a pilot actually asks of you.

Written out in full, because the honest version is short and most of it is your time, not your money.

01

One named person

The approver. Every draft stops with them and nothing reaches a customer until they say so. About two hours a week, reading drafts rather than managing a project.

02

One situation, not the business

Two marques and one dealer principal, for six weeks. Live-inventory campaign ideas, the CI guard, and the meeting loop. Not media buying, and not the whole group.

03

Read-only access, nothing that writes

One scheduled stock export, your group brand guidelines and two distributor CI packs, and read-only Meta and GA4. No DMS write access, no customer data, no spend authority.

04

Your actual rules

The policies, limits and words the drafts are held against. Every rule shown on this page is a placeholder standing in for yours. An afternoon with whoever owns them is usually enough.

05

Six weeks, then a real decision

Scored on: Drafts accepted without rewrite. Campaign ideas a dealer principal actually ran. Compliance flags a person agreed with. Time from a DP asking to the work landing. And the one that matters: would that dealer principal be annoyed if you switched it off? Fail any line of that and we change the design or stop. You keep everything drafted either way.

06

A fixed fee, agreed in writing first

No number is published on this page, because it depends on which situation you pick. Whatever it is, it is agreed before any work starts and it does not move.

The straight yes

Run the pilot.

Say yes to the six weeks above, and add anything you would change first. Nothing here is fixed — most pilots move a line or two before they start, and the notes below are how that happens.

Opens your mail app to assembl@assembl.co.nz with your notes in it. Nothing is collected by this page.

You would be accepting
  • Six weeks, one situation, scored against a written line
  • Read-only access, nothing production
  • A named approver — nothing sends without them
  • A fixed fee, agreed in writing before anything starts
  • Stop any time. You keep what was drafted
This is a concept page. Accepting it starts a conversation and a written scope — not a charge, and not an obligation.
Giltrap concept · it will say when it doesn't know
the evidence · the wait, on the phone and online

The wait did not go away when it went online.

0million hours

New Zealanders spent 22 million hours on hold in 2025 — 8.7 hours each. Nearly half say slow service is reason enough to switch.

NZServiceNow Customer Experience Report, March 2026
0per cent

AI-referred traffic to retail sites grew 393% in a year, and it converts better than any other channel. The buyer’s agent is already shopping — the lot has to be readable to it.

USAdobe Digital Insights, quarterly AI traffic report, April 2026
0per cent

Offered a callback instead of holding, 58% took it. People do not object to waiting. They object to waiting with nothing.

AUServices Australia Annual Report 2024–25, October 2025
0per cent

Dealer investment in Performance Max rose roughly 47% year-on-year to April 2026, with reported conversions up 119%. The gains go to whoever feeds the platforms the freshest inventory signal.

USAutomotive-retail industry reporting, April 2026 — not a Giltrap figure

Every figure carries its source and its country, and overseas figures are flagged as overseas. Where no local number exists we say so rather than inventing one — there is still no published NZ study of queue abandonment, agentic-commerce behaviour, or the economics of waiting.